Frequently Asked Questions

You must be at least 21 years old to register and play at 10jill. This is a strict requirement under Philippine law and PAGCOR regulations. Age verification is conducted during the KYC process, and any account found to belong to a person under 21 will be immediately closed. All funds will be returned to the original payment source. There are no exceptions to this policy.

10jill accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• SSS / UMID Card
• Driver's Licence (LTO)
• PhilSys National ID
• PRC Professional ID
• Voter's ID

You may also be asked to submit a recent proof of address (utility bill or bank statement dated within the last 3 months). KYC review typically takes 1–2 business days. You'll receive an email notification once your account is fully verified.

No. Each player is permitted to hold only one active 10jill account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our 24/7 live chat support.

On the 10jill login page, click "Forgot Password" and enter the email address registered to your account. You'll receive a password reset link within a few minutes. Click the link, enter your new password, and confirm. If you don't receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support and our team will assist you in verifying your identity and regaining access to your account.

10jill supports a wide range of Philippine payment methods to make depositing as convenient as possible:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Bank transfer: Direct bank transfer to 10jill's designated accounts

All transactions are processed in Philippine Peso (PHP / ₱). We are continuously working to add more payment options for our players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at 10jill is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers, a minimum of ₱500 may apply depending on your bank's transfer limits. There is no maximum deposit limit for standard verified accounts, though higher deposits may require additional verification. Deposits are typically credited to your 10jill account instantly for e-wallets and within 1–3 business hours for bank transfers.

GCash and PayMaya deposits are processed instantly in most cases. Bank transfers via BPI, BDO, or Metrobank typically take 15 minutes to 3 business hours depending on your bank's processing schedule. If your deposit has not appeared after 3 hours, please contact our 24/7 live chat support with your transaction reference number and we'll resolve it promptly.

10jill does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their applicable charges. 10jill absorbs all platform-side processing costs so your full deposit amount reaches your gaming balance.

To withdraw from your 10jill account, log in and navigate to My Account > Withdraw. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Withdrawals can only be sent to a payment method that has been previously used to deposit and is registered in your verified name. This is a standard anti-money laundering requirement.

Withdrawal processing times at 10jill are as follows:

• GCash / PayMaya: Within 1–4 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Bank Transfer: 1–3 business days

All withdrawal requests are reviewed by our finance team before processing. Fully KYC-verified accounts enjoy faster processing times. If your withdrawal has not arrived within the stated timeframe, contact our 24/7 live chat support with your withdrawal reference number.

The minimum withdrawal amount at 10jill is ₱200 for e-wallet methods (GCash, PayMaya) and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional identity checks in line with our AML compliance obligations. We recommend completing your full KYC verification to ensure smooth and fast withdrawal processing.

10jill offers a range of bonuses and promotions for both new and existing players. These include welcome deposit bonuses, free spins on selected slot games, cashback offers, reload bonuses, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and UFC. All active promotions are listed on the 10jill promotions page. Bonus terms and wagering requirements vary per offer — always read the full terms before claiming.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are always listed in each promotion's terms.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any associated winnings will be forfeited. Your real-money balance (funds deposited separately from any bonus) remains withdrawable at any time, subject to standard withdrawal processing procedures.

10jill offers over 1,200 games across multiple categories:

• Slot Games — hundreds of titles from leading providers
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Bingo — Filipino-style online bingo with multiple rooms
• Sports Betting — PBA, NBA, UFC, football, boxing, and more
• Sabong — online cockfighting for Filipino players
• Specialty Games — including Muay Thai Champion and Rooster Rumble

New games are added regularly. Check the 10jill lobby for the latest additions.

Yes. The 10jill platform is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile interface is designed to deliver a smooth, high-quality gaming experience on smartphones and tablets. For the best experience, we recommend using a stable internet connection, whether on WiFi or mobile data.

All games on the 10jill platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. 10jill is committed to offering a fair gaming environment for all Filipino players.

Log in to your 10jill account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period to protect players from impulsive decisions. These tools are available 24/7 and are completely free to use.

You can request self-exclusion directly from your account under Account Settings > Responsible Gaming > Self-Exclusion, or by contacting our 24/7 live chat support. Choose an exclusion period of 6 months, 1 year, 3 years, or permanent. Once activated, your account will be suspended within 24 hours and you will be removed from all marketing communications. Self-exclusion cannot be reversed during the chosen period. For more details, visit our Responsible Gaming page.

Yes. 10jill uses SSL encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never shared with unauthorised third parties. Our privacy practices are detailed in our Privacy Policy. We also employ two-factor authentication (2FA) options to add an extra layer of security to your account.